Sustainability Report 2023

A Thorough Approach to Defining our Sustainability Strategy

In spring 2022, we conducted a materiality assessment to identify the most important sustainability topics to us as a business and to our stakeholders.

The results of the assessment will shape our sustainability strategy, drive our engagement with stakeholders and help us prioritise areas of focus, target setting and guide our reporting and disclosure moving forward.

Our Approach to Materiality Assessment

Ahead of performing the assessment, and in order to identify material sustainability topics, we considered those that we were already working towards as part of our Making a Difference plan. We also performed additional desk based research from leading sustainability reporting frameworks and peers on those topics that are deemed to be important within our industry as well as obtaining feedback from investors and other stakeholders, including key management, on thematic sustainability topics.

In conducting the assessment we surveyed 276 people from our six stakeholder groups and asked them to rank 31 sustainability topics in order of importance.

Our Materiality Assessment Findings

Key topics identified as part of the assessment such as animal health and wellbeing, human rights and equality in the workplace are fully aligned to our Making a Difference plan and will continue to form the basis of our engagement with stakeholders. Our findings showed that there is increasing demand from stakeholders to understand our environmental strategy, including our approach to climate change, responsible consumption and production and biodiversity. Our community related philanthropic actions are established and appear to be well understood.


Our focus will remain on those topics deemed to be of most importance to our stakeholders. We will continue to engage with stakeholders and embed sustainability into the DNA of our business, but acknowledge that we will need to remain agile and adapt to new demands, legislation, changing trends and technological advances, all of which will result in the evolution of our Making a Difference plan over time.

Materiality Assessment Pathway

Materiality Assessment Pathway diagram

Our Materiality Assessment Identified a Total of 11 Topics Across our Sustainability Pillars

Materiality Assessment Matrix

Overview of our approach

We have conducted a sustainability materiality assessment for the first time this year to identify the most important sustainability topics to us as a business and to our stakeholders.

The results of this assessment have helped shape our sustainability strategy, drive our engagement with stakeholders and prioritise areas of focus and target setting whilst guiding our reporting and disclosure in this area moving forward. For further information please read Our Approach to Sustainability.


Our Business
Our Environment
Our People
Our Community


Sustainability Topic

Focus Area




Animal Health and Welfare

Ethical and sustainable products

Develop and promote products to sustainably improve animal health and welfare

Customer Satisfaction

Supporting veterinary professionals

Maintain and improve the knowledge and skills of veterinarians

Trust and Transparency


Act with honesty and integrity



Integrated Climate Strategy

Emissions, Land & Water and Biodiversity

Reduce GHG emissions and waste to landfill, use water responsibly and protect diversity

Waste Management


Recover, reduce, recycle, reuse

Plastic leakage

Responsible Sourcing

Implement sustainable packaging and decrease plastic usage



Wage Policy

Fair Employment Practices

Comply with national legal requirements regarding wages and working hours

Human Rights

Safe Working Practices

Reinforce health and safety practices, with a culture of zero harm

Equality in the Workspace

Fair Employment Practices

Eliminate the gender pay gap



Community Involvement

Community Activities

The donation of time, products and skills to local charities

Philanthropic Activities

Community Donations

Establish Regional Giving Committees to allow our people to make a difference locally